Rockland Wheels is Hiring an Experienced Service Advisor!
JOIN OUR TEAM!
Rockland Wheels, a family-owned powersports dealership located in Rockland, ON, offers top brands such as Honda, Kawasaki, Arctic Cat, Argo, Royal Enfield, Starcraft, Husqvarna, and Toro — and we’re looking for an experienced Service Advisor to join our growing team!
If you have a passion for powersports, great communication skills, and thrive in a fast-paced, customer-focused environment, this could be the perfect opportunity for you!
THE ROLE
As a Service Advisor, you’ll be the key link between our customers and our service department. You’ll greet clients, manage service requests, coordinate with technicians, and ensure that every customer leaves satisfied with their experience.
THE RESPONSIBILITIES
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Greet customers and assist with service inquiries in person, by phone, and online
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Create work orders and accurately record customer concerns and requests
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Schedule service appointments and follow up on repair progress
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Communicate with technicians to relay information and update customers
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Provide estimates, explain recommended services, and review invoices
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Coordinate warranty claims, PDI completion, and first service bookings
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Help ensure excellent customer satisfaction and provide after-sales support
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Maintain a clean and organized work environment
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Assist in managing the flow of work through the service department
THE REQUIREMENTS
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Previous experience as a Service Advisor or in a related automotive/powersports role
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Valid driver’s license
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Bilingual (English/French)
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Knowledge of mechanical components on ATVs, motorcycles, side-by-sides, and small engines
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Strong communication, organization, and multitasking skills
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Friendly, professional, and customer-focused attitude
TO APPLY:
Send your resume to camille@rocklandwheels.ca